Privacy Policy

At My Life Insured we recognise your privacy is important.
We are bound and committed to supporting the Australian Privacy Principles (APP) as set out in the Privacy Act. This document sets out our policy on how we shall implement those principles.

Collection

We collect those elements of your personal information that are reasonably necessary for the purposes of managing our responsibilities within each client engagement.
We may also collect elements of sensitive information, such as health and medical information, but only with your consent and only where the collection of that information is reasonably necessary.
Sensitive information is generally only required when managing applications or claims associated with personal risk insurance.
We collect all information lawfully and by fair means. The information is collected from you, unless it is unreasonable or impractical to do so, or unless you have provided an authority for us to gather information from a third party such as a servicing professional (e.g., lawyer, accountant, tax adviser), or product provider.
At or before the time we collect your personal information we will take reasonable steps to let you know:
• why we are collecting that information;
• who else that information might be disclosed to; and
• the main consequences of what may happen if you did not provide the information.

If a situation arises where we are required to collect information because of law or a court / tribunal order, we will take reasonable steps to inform you of that fact.
We hold client and investment information electronically on a file hosting service operated by a third part provider which provides us with secure cloud storage and real-time data backup.
Some of the recipients to whom My Life Insured discloses your personal information may be based overseas. It is not practicable to list every country in which such recipients are located but it is likely that such countries will include the Philippines. If this occurs we will obtain your specific consent before such information is sent overseas.

Use & Disclosure

Information is collected for the primary purpose of ensuring that our services are delivered in accordance with our legal obligations and professional standards.
Those services include financial planning, financial products or services, insurance policies or related services.
These are dependent on us obtaining personal information such as:
• details of your financial needs and objectives;
• details of your investment preferences and aversion or tolerance to risk;
• details of your current financial circumstances, including your assets and liabilities (both actual and potential), income, expenditure, etc.;
• information about your employment history, employment circumstances, family structure, commitments and social security eligibility;
• any other relevant information including medical history and/or reports required for the purposes of risk insurance.
Personal or sensitive information may be used for a secondary purpose but generally only where the use is:
• related to the primary purpose;
• is required under Australian law.
Sensitive information will only be used for a secondary purpose where the use is directly related to the primary purpose.
Information we collect from you may also be disclosed to third parties where you consent to that disclosure or where the disclosure is otherwise required or permitted by law.

Direct Marketing

Personal information may be used for direct marketing of services offered or provided by either My Life Insured or a related company.

Direct marketing sent from us typically relates to articles that may be of interest to its clients.
You may, by contacting us in writing, request not to receive such information. These requests are generally actioned within two weeks.
Sensitive information is only used if you have consented to the use or disclosure of such information for that purpose.

Cross Border Disclosure

If managing your affairs requires interaction with overseas counterparts, disclosures to entities outside Australia may occur.
Any such disclosures will only take place as and when required and with your consent.

Goverment Indentifiers

My Life Insured will not use or disclose a government related identifier unless the use is reasonably necessary for it to verify an identity or to fulfil its obligations to an agency or State or Territory authority.

Data Quality

When providing you with financial product advice we are required to collect current personal information to ensure our advice has a reasonable basis and is appropriate for your needs.
If you elect not to provide us with the information we request you may be exposed to higher risks in respect of the recommendations made to you. This has the potential to affect the adequacy or appropriateness of advice given to you.

Data Security

We take reasonable steps to protect the information we retain from misuse, interference, loss and from unauthorised access, modification or disclosure.
We will not retain any of your information for any longer than it is required by us, except to satisfy legal requirements. We destroy or de-identify personal information when it is no longer required.

Openness

In the event that we propose to sell our business we may disclose your personal information to potential purchasers for the purpose of them conducting due diligence investigations.
Any such disclosure will be made in confidence and it will be a condition of that disclosure that no personal information is to be used or disclosed by them. In the event that a sale of our business is affected, we may transfer your personal information to the purchaser of the business. As a client you will be advised of any such transfer.

Access & Correction

You may access the personal information we retain and may request corrections to that information. This right of access is subject to some exceptions permitted by law.
We will not provide you with access to personal information which would reveal any confidential formulae or the detail of any in-house evaluative decision making process, but may instead provide you with the result of the formulae or process or an explanation of that result.
My Life Insured reserves the right to charge a fee for searching for and providing access to your personal information. In the event we refuse access to your personal information, we will provide you with an explanation for that refusal.
We will endeavour to ensure that at all times the personal information about you that we hold is up to date and accurate. The accuracy of the personal information is dependant to a large degree on the information you provide and you should advise us if there are any errors in your personal information.

Privacy Complaints

If you wish to complain about any breach or potential breach of this privacy policy or the Australian Privacy Principles, you should contact us using any of the methods contained in this policy statement and request that your complaint be directed to the Complaints Manager.
Your complaint will be considered within seven days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Officer (OAIC) who may investigate your complaint further – www.oaic.gov.au